Porsche: The New Family Car?

Porsche 911 Turbo S

I love Porsches, the 911 Turbo in particular.

But a Porsche is not for the masses. A Porsche is not practical. In fact, those two words don’t even belong in the same sentence. And that’s part of the brand’s appeal. But with their new campaign, Porsche is trying to change that. Call me a purist, but I believe it’s a detriment to the brand.

In their new TV spot, they cleverly display a variety of vehicles adding tangible value to their owners lives. It plays on some emotions and the production value is great. As a spot, I like it (although it does seem like a parody).

Then there is the website, which focuses on the new ‘values’ of Porsche – all weather, usability, comfort, safety, efficiency – and enables real Porsche owners share their stories of how the car adds value to their everyday life. It’s good content, and the Client must love it because the ‘features’ are frequently featured.

But does it do right by the brand? Do statements like “Porsche. Engineered for Comfort” make sense? Doesn’t this seem like a campaign for Toyota??

Porsche is the ultimate in speed and performance. A brand that has previously espoused the need for practicality. If you own a Porsche you can afford to have other cars that are ‘practical’.

So why the change?

According to my colleague Heidi McCulloch: research. And to paraphrase her thinking, this is an example of research leading people (aka Clients) astray.

The problem we have with the campaign is this: the key to good branding is to know who you are and work it. And with this campaign, Porsche is not being Porsche. Yes, they are trying to change perceptions – but changing the core of who you are? Bad idea. As Adam Morgan noted in his famous book ‘Eating the Big Fish‘, the most poweful brands have a Lighthouse Identity – they don’t follow consumers and do what they do; they stand for something and show consumers the ‘way’. In this case, Porsche is definitely following the consumer. And by doing so, their marketing department is not being a good brand steward.

This campaign is a good demonstration of advertising doing its job: trying to change people’s perceptions. And it may succeed. Heck, I bet sales will increase in the short-term. But if I were a Porsche owner (and I’m not, although I’ve had many dreams about it) I don’t think I’d like the new image. The words ‘comfort’, ‘safety’, ‘efficiency’ do not fit with the Porsche identity, nor should they. And given that one’s identity is, uh, pretty integral to marketing and overall business success, I’m just not sure this change is the right thing to do.

What are you’re thoughts?

Why Blog?: An Update

It feels really good to write this post.

When I started this blog I outlined my raison d’être: to get a job as a Planner. And earlier this year I made a big step towards that goal. In January I joined MacLaren McCann as a Planning Analyst. Reporting into the VP of Planning, I help fuel the strategy engine by gathering intelligence, uncovering insights, and keeping a pulse on culture and technology.

So while this update may be a little over due, it goes without saying that I’ve been a little busy. And so far I’m loving it.

So here’s to having a goal, setting a plan, and working towards it.

Is Twitter An Engagement Tool?

Twitter Engagement

This post was inspired by my colleague and friend Adam Brain, and written in response to his post on our agency blog. The post related to a study conducted by Sysomos on Twitter engagement. And as Adam’s summary of the findings is so succinct, I will borrow it here to kick off my response.

“Recently Sysomos published a study about Twitter engagement. Specifically they examined what percentage of tweets garnered a reaction. Reactions in Twitter can be classified into two types: a reply characterized by the @ symbol, and a re-tweet identified by RT at the beginning of the tweet. After examining 1.2 billion tweets they found that less than 30% of tweets garnered a reaction from the Twitter user base. Broken down further, 6% were from re-tweets and 23% were replies. Meaning 71% of tweets get no reaction at all.

Based on this data, and a well-articulated argument, it was declared that “engagement on Twitter is fleeting” and that is not a community, but rather a place to broadcast a message – so don’t use it for interaction.

And while I don’t dispute this necessarily, I have a different take which stems from (a) the definition of engagement used,  (b) the fact that I don’t find the study results surprising, and (c) the implied conclusion that engagement on Twitter did exist, but is now in decline.

Let me elaborate.

First, Twitter’s initial purpose was to simply share what one was doing, at a defined moment in time. This was not particularly conducive to engagement. And although some argue it has become more of a conversation tool, it has always been quite superficial – a quick look though tweets by @KanyeWest is just one prime example of this. Another example comes from a study by 360i. As published in Ad Age

After spending six months going over a statistically significant sample of 1,800 tweets, 360i Senior-VP Sarah Hofstetter was struck at just how mundane and personal they were. “They’re mostly doing what people mocked Twitter about in the first place, as in, what I had for lunch.”

And anecdotally, one could argue that a large number of Twitter users are in the media/communications industry and use it for self-promotion and networking. None of these activities are likely to garner much “reaction”, as defined by this study.

Second, as shown by other engagement models, specifically Forrester’s “Social Technographics Ladder” as discussed in Groundswell, the vast majority of online users will simply read online content, and take no further action. A smaller percentage will share it, and an even smaller percentage will actually create new content. So the distribution of engagement on Twitter is on par with what can be expected. One could even argue that a ‘reaction’ rate of 30% is high.

Finally, for any content to garner a “reaction” it needs to be engaging or have inherent value to the user. For those of us who regularly participate on Twitter, the value of the content varies significantly. I can’t tell you the number of times I’ve ignored tweets along the lines of “my cat did the cutest thing today…” or the like. Who cares. However, I’m am likely to “react” (again, as defined by this study) when the content is actually worth sharing. And this is when Twitter becomes a community (i.e. the James Buck story).

But there is a significant piece missing from all of this. I believe another item could be added to the engagement mix – action. Many tweets contain a hyperlink to more content. Here, action can be defined as a user engaging with a tweet by clicking through to the content referenced (a common practice). Of course, you’d need to know the percentage of tweets that allude to more content, but understanding the CTR (and how it relates to one’s number of followers or Klout score) would be a valuable measure to consider as well. [NOTE: I do this using bit.ly with some of my Tweets (particularly when I write a blog post) - it's easy to do and provides some interesting feedback].

So, suffice to say that the definition of engagement needs to be expanded, and further examined, before it can be declared  that “engagement on Twitter doesn’t really exist”. I mean, would the Old Spice Twitter campaign not be classified as engaging?

Finally, when evaluating the success of a campaign or program (and if Twitter is a good tool for engagement), it all needs to ladder back to the objectives and how they are defined.

Perhaps Sysomos could consider this in their next study.

A “Freshii” Approach to Building A Brand

Freshii

I love Freshii. The food is always good, fast, and yes…fresh. But I also love what they’re doing in Social Media. Using Twitter, Foursquare, and an iPhone app they are building a fantastic brand and a great consumer experience. They’re also a pioneer in the space. Let me share a couple examples.

Before I begin, I must disclose the following: I am related to Matthew Corrin, the Founder & CEO of Freshii. However, I am writing this post on my own volition and have in no way been asked or paid to do so. In fact, I don’t even get free food or discounts when I eat there.

As a frequent Freshii visitor, I follow them on Twitter and always check-in on Foursquare. Via their handle – @freshii – they tweet time-sensitive deals, new location announcements, etc. – just like your typical newbie, corporate Twitter user. But they do much more. They manage and build customer relationships.

A little while back they released an iPhone app that allows you to place an order right from your phone. So naturally, I tried it. It worked well, and the interface is smooth, but the in-store process wasn’t great. I ordered and let them know (via the app) that I’d be there in 10 minutes. However when I arrived, the staff were not even aware of the app or how it worked. So I placed my order manually – and Tweeted about my experience via Foursquare.

Later that afternoon I received an email from Matthew – the founder. I shared my concerns and he promised to get back to me, which he did. The process has since been resolved and the app is working well. (More discussion on this app and how it’s a pionneer in mobile ordering will come in a later post.)

Now of course, not everyone has the luxury of knowing the owner and having direct access. So please consider the following example (and it’s just one of many). The point is not that Matthew contacted me; it’s that Freshii is listening and actively engaging with consumers via Social Media.

Yup, a disgruntled customer Tweeted about her poor experience. We’ve seen this many times before – I don’t need to list the examples. But Freshii’s approach is textbook perfect.

They respond to the user directly, apologize, and offer to resolve the issue by taking it offline. This displays they value each individual consumer, humanizes the brand, and provides an opportunity to connect and resolve the issue in a more private setting. Customers appreciate it and are more likely to have positive things to say about the brand as a result.

They are also using Twitter and Foursquare together, to reward loyalty. Check out this Tweet:

Being the Mayor of one of their locations, I replied via DM and was provided with a password for a free lunch. Easy! And of course, I’m more likely to come back.

Obviously work like this requires a Community Manager but regardless, Freshii is a leading example of a retailer taking the right approach to building their brand in Social Media. They may not be perfect, but they are humanizing the brand. And their fans are unbelievably passionate.

Idea & Execution Are Equally Important

I got word of a great story just a few days ago.

Alec Brownstein, an advertising copywriter, had used Google to land himself a job. A YouTube video on how he did it was posted May 3 (watch it here) and as of  today, May 16, it has 427,047 views – pretty sweet. I don’t know Alec, but the news was bittersweet. On the one hand I was happy for him, but on the other hand I was kicking myself. Why?

Because 48 days ago I had the same idea. Just look at this screengrab of a note on my iPhone. I wrote it March 30, 2010.

Now I’m pretty happy with myself at the moment, as the good people at Dashboard Communications approached me a little while ago and tomorrow will be my first day at the new gig. I’m thrilled to be joining a team of talented people and visionaries, and will continue to blog here and hopefully contribute to the agency blog as well.

But the whole process got me thinking. In an industry where so many companies focus on the “idea”, the execution is just as important. I mean, I had the idea to use Google to find a job, and it’s pretty damn similar to what Alec successfully did. The only difference between the two of us (in this instance, at least), is that he took action and I didn’t. And while we both landed new gigs, Alec has got a lot more fame and brand recognition than I do right now (i.e. the story on Mashable has 1,476 Re-Tweets & was picked-up by CNN).

Now it turns out that Alec started his campaign in the summer of 2009, and the whole process (as confirmed via Twitter) – from inital ad to landing the new gig took about 6 months. So he did have the idea before I did. But that’s not the point.

The lesson to be learned here is this: Ideas really are a dime a dozen (sorry for the cliché). And if you think you’ve got a great idea, chances are someone else might have it as well. But if can execute your idea first and/or better than the other person, you’ll come out on top. This is true in business and in life. So as we each push ourselves and our Clients to do better, remember to not just focus on the idea, but the execution. The little deals are as important as the big ones. So put your heart into it, and make it good.

Why Blog?

Blogging, Blog

A good blog, like anything really, needs to have a purpose. A direction, some type of guiding light, to ensure it remains true and focused. And so, with just a couple of entries under my belt, I figured it best to describe mine.

For those of you who prefer to read Twitter-esque entries to long-copy, I’ll leave you with the following:

To share my perspective on communication, technology and media and how their combination has, and will continue to impact, our lives.

For those who enjoy a little more depth and complexity, please read on.

As a kid, I always wanted to be in advertising (what a geek). While my friends would passively watch commercials and laugh, or ignore billboards as we drove by (sitting in the back seat of the car, on the way to hockey practice), I’d devour the content. And instead of leaving the room during commercial breaks, I’d tell people to keep quite to so I could listen. I did this not in the form of consumerism, but as an analyst – dissecting the words, the imagery, the emotive feeling – to discern the communication’s true intent. I’d ask myself the questions, “what are they trying to do?”, “why do we find that funny/sad/startling?”, “is that a good position for the product/service/brand?. And so I knew that one day, I wanted to be the guy that helped make it all happen.

During university I got a gig as an Intern at zig, and what unbelievable experience it was. Aside from working with some of the smartest brains in the biz and being there as the agency grew from 30 to 70+ people and opening a Chicago office, I figured out what specific aspect of advertising I wanted to pursue – Planning 1.

At the end of my first summer (I ended up working there for 3, plus a freelance contract upon graduation), I was pulled into the Molson Canadian pitch. The iconic beer brand was suffering, sales were down, and its patriotic positioning and “I AM Canadian” campaign was no longer deemed relevant. So I was thrown into the trenches with Senior Planners: conducting primary and secondary market research, organizing brainstorm sessions, delving into consumer psychology, understanding the brand’s history (and of course the company’s business goals) and facilitating creative development. The result of all this teamwork was the pitch-winning “It Starts Here” campaign – a massive win for the agency and an eye-opening experience for me. I got to see, and be a part of the process, of bringing an idea to life. And I was hooked.

Throughout the next 2 summers and 4-month contract as a “Planning Intern”, I had the privilege of working on some amazing brands with great people. I was responsible for conducting research, preparing competitive reviews, developing creative briefs, presenting to Clients, and developing communication strategies (all under the guidance of some very smart people, of course) for some top-notch brands: IKEA, Virgin Mobile, Mr Sub, Unilever and Holt Renfrew, to name a few. And among the campaigns I was privileged to work on was one of the first-ever User-Generated Content initiatives for Unilever’s Lipton Chicken Noodle Soup, entitled ”Show Us Your Noodleface” (which, given what has won in award shows recently, was way ahead of its time – kudos to Leo Burnett on your James Ready campaign).

Currently, I’m an “Account Guy” at Proximity Canada – and there’s no shortage of amazing work here. From Doritos Guru & Viralocity, to Gillette “Body Shaving“, the Alka-Seltzer “Great American Road Trip“, and Campbell Canada [our work for Cook with Campbell's is something I'm quite proud of...], we’re defining a whole new way for consumers to engage with brands. And I’m loving it. Not only do I work with some great people – Collin Douma, Dino Demopolous, Matt Di Paola, Cybelle Srour – but great partners (Google, Facebook), and the learning opportunities are fantastic.

Speaking of learning opportunities: Recently, I was privileged to attend a Social Media Marketing course, organized by the IAB and taught by Mitch Joel. Mitch was fantastic – and aside from all the great things he taught us, one thing really stood out for me, particularly in the context of this entry. He said, and I won’t quote him exactly:

I don’t care how many people read my blog. My target audience is CMOs. And if I can get six CMOs to read my blog a year, and connect with me for a business engagement as a result, then I’ve achieved my goal.

It was quite simple, yet profound. Mitch has a famous blog, was named the Rock Star of Digital Marketing, recently published a book and is definitely thought leader in the space. But the focus of his goal just made sense.

So back to this Planning thing. Knowing where my career aspirations lie, writing a blog is the logical thing to do. It’s also endorsed and recommended by some of the top Planners in the field. And yes, there are lots of Planning blogs out there. But that’s not the point. It’s a place for me to share ideas, synthesize my thoughts, and just type. And if one person reads this blog, at some point within the next year, thinks to themself, “you know what – this guy is good”, and offers me a job as a Planner, then I’ve done my job. For the time being at least.


1 There are many definitions and types of Planners – Strategic, Digital, Engagement, Account, Communications – and the list goes on. But the overall, I believe the goal of a Planner is the same: to guide the agency in developing a solution to the Client’s business problem(s) through an in-depth understanding of consumer behaviour, the brand and how we, as both individuals and groups, communicate and interact with our surroundings.

Is Technology Erasing Our Memory?

Bill Nye

In a recent interview with Gizmodo, Bill Nye the Science Guy (yup…he’s still around) revealed his rationale as to why technology isn’t making us stupid:

storing information outside of [our] bodies…is the hallmark of being a human…it frees up some part of your brain to do something else.”

While this viewpoint may scare some people – the idea of outsourcing pieces of your brain’s functionality – it points to our innate human desire for efficiency. It’s also a reality known as “digital immersion”. As the world becomes increasingly connected, technology becomes more prolific and integrated into our lives, it only makes sense to use our brains for things that require the utmost power.

And while I agree with Don Tapscott that it’s a shame the youth of the Net Generation are reading much less literature than previous genertations, as argued in his article ”How Digital Technology Has Changed Our Brain” it’s not making them (or any of us for that matter) dumb. Our digital world provides new ways learn, communicate and connect in ways that are far superior to days of old.

Consider these 3 examples:

> Many small businesses owners have successfully learned to plan, create and track an Online Ad campaigns via Google

> James Buck used Twitter to communicate he’d been arrested in Egypt, and his release was quickly negotiated

> Obama supporters connected with like-minded individuals and raised funds through an iPhone app

For what it’s worth Tapscott also argues that …

Google, far from being an anesthetic that dulls young brains, can activate them and help them achieve spectacular results. Here’s just one telling sign: The number of students taking Advanced Placement exams increased by 75% between 1999 and 2005, and their scores on those exams have been improving, too.

But is anyone else benefiting from this? Nintendo will argue it’s not just the youth, but the elderly too.

The Nintendo DS is an interactive, two-screened device which, when paired with the Brain Age program claims to keeps one’s brain in tip-top shape. Developed by Ryuta Kawashima, the premise is that performing certain reading and mathematic exercises helps stimulate the brain and ward off degeneration. With Alzheimer’s and other neuro-degenertative diseases become more common, and the fear of them increasing, the idea of training one’s brain provides hope. And while many are not yet covinced, with over 2 millions units sold so far in 2010, it’s definitelty good business for Nintendo.

So what’s the verdict: is technology making us stupid? I’ll let you decide.

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